Crest Cadillac Earns GM's Highest Customer Service Honor - May 19, 2009
NASHVILLE---History is being made in Middle Tennessee as Crest Cadillac is awarded the highest honor in customer service by General Motors Corporation according to Dave Sickmeyer, General Motors Southeast Zone Manager.
Sickmeyer today presented the trophy to Brian Palmer, Crest Cadillac general manager, and his entire team, with Palmer announcing new additions in customer service for his company.
?Crest Cadillac has earned the GM Mark of Excellence dealer award for the past five consecutive years. Of this class of dealers, they have risen to the top and are considered ?best of the best? with the highest customer satisfaction rating in the United States. This shows a total dedication to premier customer service from sales and service to maintenance and this award is a wonderful reflection of the good business practices and leadership of Brian Palmer and his entire team,? Sickmeyer said.
Sickmeyer indicated a Customer Satisfaction Survey is completed by individuals purchasing a Cadillac in the United States. This rating information is compiled on an annual basis with one dealership in the United States earning this honor.
?Crest has gone above and beyond in meeting the expectations of its customers and should be very proud of this accomplishment,? Sickmeyer said.
Palmer said earning the number one CSI (customer satisfaction index) in the United States was an honor for his team and also shows an overall satisfaction with the excellence of GM products.
?These are challenging economic times, and I am very proud of our team for buckling down and continuing to meet and exceed our goals as a company. This award to me also shows a continued customer satisfaction in the car products GM is producing and overall the quality, integrity and durability of the Cadillac. All Americans should be proud to support our American car industry,? Palmer said.
Palmer announced customers will now have free Wi-Fi in the Customer Service Lounge which includes Starbucks Coffee and computer desks. Customer Relations Manager Holly Carlton is now managing the Crest Twitter account so customers can give instant feedback on their experiences.
?We are always looking for ways to better serve our customers. Customers can log on twitter.com and start following CadillacHolly. She will be tweeting about service updates and offers. She also has the ability to address any customer concerns, feedback and suggestions utilizing this great social media outlet,? Palmer said.
Crest Cadillac has been managed by industry veteran Brian Palmer since 2003. As one of General Motors top performing dealerships, Crest Cadillac has earned Mark of Excellence and Master Dealer national status for the past five consecutive years.
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